Job Description

Director of Operations (San Francisco)- Infuse Hospitality

About Us: Infuse Hospitality offers a unique blend of personalized service and the operational strength of a nationally recognized food service provider. We specialize in workplace hospitality, commercial amenity spaces, and specialty venues, such as residential properties, hotels, membership clubs, and cultural centers.

Role Overview: We are seeking a dynamic Director of Operations to lead and elevate our food and beverage operations, driving excellence across our venues. This is an opportunity to take ownership, inspire teams, and oversee new location openings while maintaining high standards of service, operational efficiency, and profitability.

This position will be responsible for overseeing our existing locations in San Francisco, California, as well as upcoming new openings in the area. The candidate must reside in or near San Francisco.

Key Responsibilities:

• Operational Leadership: Oversee food and beverage operations at assigned locations, ensuring top-notch service, hospitality, and operational standards.

• Client & Partner Collaboration: Work with client partners to understand their business objectives and deliver customized, high-impact solutions.

• People Development: Lead recruitment, onboarding, training, and performance management to develop a strong and motivated team.

• Financial Oversight: Manage P&L, budgeting, and forecasting to meet financial performance goals, commercial responsibility (sales, COGS, labor, etc.).

• Compliance & Quality Assurance: Audit locations regularly to ensure adherence to brand, operational, and safety standards.

• Strategic Planning: Lead business review sessions and continuously identify opportunities for growth, improvement, and profitability.

Qualifications & Skills:

• 5+ years of experience in district or area management, preferably in food service or contract management.
• Passion for hospitality with strong experience in full-service restaurants and food service management.
• Expertise in P&L management and financial oversight.
• Strong sales understanding.
• Strong communication, problem-solving, and leadership skills.
• Ability to travel (up to 30% out of state) and manage multiple locations effectively.

What We Offer:

• A Leadership Role: Play a central role in driving our mission, vision, and continued success.
• Growth Opportunities: Be part of a company that values innovation and excellence.
• Impactful Work: Lead a team dedicated to creating unforgettable guest experiences.

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