Job Description

Senior Systems Analyst and Administrator Senior Systems Analyst and Administrator 3 days ago Be among the first 25 applicants This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $64.00/hr - $70.00/hr Responsibilities Kforce has a client in need of a Senior Systems Analyst and Administrator. Responsibilities: Execute and document platform administrator changes Maintain and manage current state and future state documentation, help build run books to operationalize current implementation Work with internal cross-functional IT teams vendors, and end-users to provide accurate and effective resolutions Provide effective written and verbal communications to users, stakeholders, and vendors Work with the Major Incident Management team, Customer Engagement Manager, and Vendors to help bring resolution to incidents and ensure communication to stakeholders Escalate issues that require executive attention Perform system analysis duties on various platforms and provide documentation of required processes Work with business users and stakeholders to assess and document business requirements on new initiatives and projects Gather user and system requirements through open-ended discussions, JAD, and brainstorming sessions Prepare and design workflow diagrams and process workflows Manage system improvements in coordination with business groups and vendors Manage and support issues on integration with other systems Lead initiatives to enhance the platform's capabilities Coach, mentor, and train other members on the use of the various components of the platforms and their best practices Facilitate the definition for future project scope, milestones, tasks, deliverables, and resource requirements Requirements BA/BS degree in Business, Computer Science, Management Information Systems, or related field 5+ years of direct work experience in a relevant industry Demonstrated analytical background, experience managing vendor contracts and implementations Experience in supporting multiple applications Deep knowledge of Queue management and Contact Center applications Knowledge of end-to-end systems Knowledge of ITIL processes and service delivery Knowledge of requirements gathering and elicitation techniques Ability to work independently and within a team environment The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP. Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Kforce Inc by 2x Sign in to set job alerts for “Senior System Analyst” roles. 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