Help Desk Analyst Job at TEKsystems, Beachwood, OH

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  • TEKsystems
  • Beachwood, OH

Job Description

Job Description

Job Description

First full week onsite in BEACHWOOD OHIO for training

 

After that FULLY REMOTE

Must be fully vaccinated

April 17 start date

1 month long project. Get your foot in the door to TEKsystems and we will keep you employed

Description

This group of contractors will service inbound phone calls from patients and or caregivers regarding their technology support needs.
They will be taking anywhere from 30-50 calls a day.
They must had the ability to connect to a network cable from their wifi to their supplied computer. Must have at least an ISP speed of 30\*\*\*\*

M-F 7:30-4:30P

Must have reliable internet & reliable transportation for 1st week of project

 

Job Title

Service Desk Agent

 

Top Skills Details

1. High customer service experience - will be taking calls from patients
2. Some technical experience
3. Call center experience

 

 

Additional Information

• Average of 30-50 calls per day
• Average time of 1:45 between calls
• High level customer service skills
• Entry level technical service skills

 

Drug and background check required

 

External Communities Job Description

1. High customer service experience - will be taking calls from patients
2. Some technical experience
3. Call center experience

 

 

Job Tags

For contractors, Remote job,

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