Job Description

About the Club

Located in the heart of Nashville on 170 acres of rolling hills with breathtaking views, Richland Country Club is a private member club steeped in the history, elegance, and grace of Tennessee. Established in 1901, this historic southern country club provides incredible facilities with intuitive and friendly service. A recently completed, extensive renovation has enhanced all areas of the facility and has reaffirmed the club’s position as Nashville’s preeminent club. The Club has made substantial capital investments in recent years, including a complete Golf Course renovation in 2022 and the Clubhouse renovation in 2019. Further capital projects & expansion are envisaged over the coming years, which the candidate will be a key part of. Nashville is largely considered the “It” city of the South and has economic vitality with an incredible quality of life. The lower cost of living & no state taxes is compelling, as compared to other major cities, and are seeing 100+ people per day move to the area.

Richland's original Jack Nicklaus Signature-designed course was renovated in 2021 by Bill Bergin, with two luxury comfort stations added. The changes have been extremely well received. In addition to golf, members and their guests also enjoy everything from fine dining to casual poolside as well as a variety of amenities including a new state-of-the-art two-story 9,025 sq. ft. fitness center, a new lap pool with zero-entry wading zone, a 33,385 sq. ft. tennis facility with four indoor climate-controlled courts and an outdoor area that includes six clay courts and two hard courts enclosed by a year-round dome. The Club is open seven days a week year-round. Gross revenue annually is around $18 million with Food & Beverage accounting for $5 million, 38% of F&B revenue is from private events. The Club is at full capacity (1,100) with a wait list.

About the Position

The Director of Operations (AGM) works closely with the CEO and is responsible for the general day-to-day operations of the entire facility. Working hand in hand with the Culinary & Hospitality Directors is critical, as are following the policies established by the CEO, Board of Governors, and Bylaws of the Club. This includes assisting the CEO with the preparation of the related budgets in his/her respective areas of responsibility and, after Board approval, the management and control of operations to attain the desired results. The Director of Operations (AGM) coordinates management functions about the clubhouse and works in concert with the CEO and committee chairs in assisting them in the development of proposed policies, programs, events, etc. The Director of Operations (AGM) is responsible for all aspects of Club operations in the absence of the CEO. The Director of Operations (AGM) will provide quality leadership, oversee the day-to-day operations of the Club, and ensure members are provided with exceptional service. He/she will be visible and present to provide directions and support for all Club activities.

About the Ideal Candidate

This is a perfect opportunity for an experienced professional to utilize this role as a perfect segue into senior Club Management, to become a General Manager within three to five years. The ideal candidate will have a professional career record of achievement and relative employment stability expert in your profession and be a leader, a visionary, and detail orientated. He/she will be decisive and not afraid to set aggressive goals and objectives to ensure success. The candidate will know all operations including F&B, pool and fitness, childcare, communications/social media, maintenance, housekeeping, and security. He/she will be hands-on, energetic, enthusiastic, and have excellent customer service and communication skills. The ideal candidate will also be proficient with Microsoft Office and have experience and ease working with Club Essentials or similar.

Compensation: The Club will offer a competitive annual salary, bonus, healthcare, 401K (funded) and other compelling benefits.

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