Call Center Director - Home Improvement Industry Job at K&P Remodeling, Knoxville, TN

WUlycFUrMDRHa0Z4Mk9UMjhOcG90SG93UFE9PQ==
  • K&P Remodeling
  • Knoxville, TN

Job Description

Job Description

Call Center Director – K & P Remodeling | Knoxville, TN

K & P Remodeling is a top-rated, family-owned large home remodeling company, doing business in 7 States. We're a trusted partner of The Home Depot and Costco. Voted one of the Best Places to Work. We are Nationally recognized in the Home Improvement Industry. We are looking for a  Call Center Director to lead our customer service team in Knoxville. If you're a hands-on leader who can hire, coach, motivate, and drive performance, we want to hear from you!

What You'll Do:

  • Hire, Lead, Train, and Support a team of call center representatives
  • Improve performance using coaching, KPIs, and real-time feedback
  • Manage daily operations, schedules, and escalations
  • Create a culture of energy, accountability, and service excellence

What You Bring:

  • 3+ years in a call center in the Home Improvement Industry
  • Strong coaching, communication, and leadership skills
  • CRM experience;  Lead Perfection, Revin.ai, or Balto a plus
  • Data-driven mindset with a passion for results

What We Offer:

  • Pay: $80K to $100K including salary and monthly bonuses .
  • Paid Time Off after 90 days
  • Medical coverage within 30 days
  • 401(k) with company match
  • A supportive, growth-oriented team environment

  Apply today and help lead the future of home remodeling in East Tennessee!

Job Tags

Similar Jobs

Kaiser

Graduate Registered Nurse Anesthetist (GRNA), Riverside (Full Time) Job at Kaiser

 ...Job Description Job Summary: Under the medical supervision of a physician Anesthesiologist, administers general and regional...  ...Employee Group/Union Affiliation : B12|KPNAA|KPNAA Job Level : Entry Level Job Category : Nursing Licensed & Nurse Practitioners... 

Springfield Technical Community College

Medical Assistant IV (Nursing Assistant IV) Job at Springfield Technical Community College

 ...Community College seeks applicants for a full-time position as a Medical Assistant IV (Nursing Assistant IV). The position entails both...  ...documents needed for student clearance to participate in clinical internships. Clinical components of the position, while a provider is... 

Irca Group

Warehouse Associate Job at Irca Group

 ...ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years...  ...solutions to 3 macro channels: Gourmet, Food Manufacturing and Consumer Product (...  ...and divide in all units of measure using whole numbers, common fractions, and decimals.... 

O&M Consulting Engineering

Senior Structural Engineer Job at O&M Consulting Engineering

 ...Description Job Description O&M Consulting Engineering, PSC, offers integrated engineering...  .... We are currently looking to add a Structural Engineer to our team. As a Structural...  ...Ability to delegate to and supervise entry-level engineers. Maintain strong client relationships... 

BlueSnap, Inc

Jr. Sales Engineer Sales Mid-Senior level Job at BlueSnap, Inc

 ...planes, or optimizing advanced medical equipment and consumer products, VPGs deep engineering expertise is making the world safer, smarter, and productive.We're looking for a technical Jr. Sales Engineer to join our team in Poestenkill, NY and to expand, our site, DSI's...